Intelligent Products for Media and Communications
Products that improve automatically through experience and data using Machine Learning are transforming media and communications. Learn how we’re helping companies optimize the customer experience to cater to people in a broader way.
We’re helping all domains within media and communications use AI/ML to secure successful outcomes for their digital transformation initiatives.
Intelligent products can enhance the customer experience, drive operational efficiencies, and accelerate access to insights. They can leverage modern AI chatbots to give customers a conversational experience, learn from historical data to predict hardware failures, and connect data throughout the company.
Film and TV
Intelligent products add value to the production, quality, and distribution of content. They set the stage for highly personalized targeting, enhanced search optimization, and sophisticated content automation.
Video and network quality prediction and adaptation, predictive caching, and device detection are areas where intelligent products optimize the streaming experience for every individual.
Sports and Gaming
Intelligent products help companies score big by helping to generate enhanced analytics, as well as perform event-tagging & time-identification in video/audio. Game development is supported by ML, which generates unlimited artistic assets for a more immersive experience and AI, which creates responsive dialogue.
ML-powered products are invaluable for automating simple tasks, personalizing content to increase user engagement, engaging in algorithmic storyline creation, conducting source attribution, and automating fact-checking. Intelligent products bolster research, writing, and distribution and improve audience trust.
Intelligent products have the power to help media and communications companies innovate by making it easier to:
Personalize consumer experiences by developing recommendation engines fine-tuned to individual behavior
Deliver a conversational customer experience for service & support interactions
Perform predictive maintenance & analytics on infrastructure and hardware
Gather data from testing for iterative processes & pre-releases to show metrics to investors
Maximize market penetration, deliver finer content creation, and determine what to invest in
Generate or remix artistic assets to continuously provide variation and engagement for consumers
Changing the way customers watch TV
Charter Communications is adapting its traditional video model to make its content available on mobile devices – meeting customers on their terms while delivering a consistent customer experience across all Charter platforms.
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Products are static. Intelligent Products are dynamic. Which do you think your customers are choosing?