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The healthcare industry was disrupted by the pandemic, driving new paradigms in integrated, patient-centric innovation. We see several key trends across healthcare providers, payers, consumer health, health tech, and healthcare associations.

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Embrace digital health innovation

Healthcare organizations are focused on three key areas: the possibilities of generative AI and deep learning, POC testing, and simplifying digital health ecosystems and experiences.

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Invest in long-term systems resilience

Healthcare leaders shoulder the burden of ensuring the strength of our systems as we encounter challenges such as climate change, workforce shortages, global volatility, and cyber threats.

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Realize value from data and AI

The push is on for more holistic care for patients. GenAI offers boundless opportunities—from improving care delivery and navigation to increasing productivity to industry disruption.

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Empower healthcare workers

Organizations are heavily focused on improving worker operating conditions through technology, enhancing patient outcomes, and reducing administrative challenges through the digital experience.

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Withstand economic pressure and material inflation

COVID-19 has had profound impacts across healthcare, forcing paradigm shifts in care. Today, companies are looking at innovative delivery methods, cutting-edge technology, new payment methods, and workforce retention models.

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Combat rising diseases of despair

The pandemic exacerbated substance use, depression, anxiety, suicidal behavior, and economic pressures. AI, telehealth, online counseling, and mobile health interventions are vital in extending equitable care for all.

Tomorrow’s healthcare technology landscape


Increase in revenue


Booking revenue jumped after the launch of the integrated Hyatt mobile app.

Service disruption events


11M LoyaltyOne customers were migrated from mainframe to serverless without a hitch.

Reduction in escalations


Virgin Voyages experienced an immediate drop in call center escalations using GenAI.


AI in healthcare: How Intelligent Products increase accessibility and equity

Artificial intelligence, machine learning, and automation are helping provide more accessible, equitable healthcare to more patients.

Read on

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Our Technology Partners

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The industry’s best technology partnerships

Our partnerships with over 700 of the world’s leading technology providers help us fuel innovation and sustainable growth for our customers.

Explore our partners

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