Make or Break:

The 15 Criteria for a Successful Business Transformation

It’s often said that effective people have certain habits in common. Keep a proactive mindset is one. Always find the “win-win” scenario in every situation is another. A study of effective and successful people has uncovered these commonalities and several more.

Likewise, Slalom Build has had the opportunity to study many successful companies. Especially those who have enlisted our help in transforming them. And we have started to notice patterns. Themes. Interesting ‘habits’ that they have in common.

Below is a list of fifteen criteria that we have identified as being key to a successful business transformation. Read through them. Ask yourself the accompanying questions to measure how your organization stacks up. And how ready it is (or isn’t) to actually begin your transformational journey!

Over 60% of executives believe they are behind in digital transformation. 20% of CEOs will fail to act on digital transformation and put their firms at risk

— Forrester,  2018 Predictions

1: COMMUNICATE A CLEAR STRATEGY

Develop, articulate & communicate clear transformation objectives and key results that will mobilize your organization.



Q: Does your leadership have a concise, clear vision for your transformation? Is their way of conveying to the rest of the organization equally clear?

2: DELIVER AN INTEGRATED EXPERIENCE

Deliver an integrated, data-driven customer experience that is clearly connected to operational execution.

Q: Has the impact on your customer factored into how you will go about transforming? Is providing a seamless customer experience leading the transformation in the first place?

3: DRIVE CULTURAL CHANGE

Understand culture and plan for the level of advocacy and change required to enable the transformation.

Q: Is there a clear sense of what your current culture is like, and how this transformation may impact it? Have key change agents been identified who will help drive your progress with a broader audience? 


4: DEFINE A CLEAR SCOPE

Define a manageable product/service/business function scope that is aligned to your strategic and core differentiated capabilities and that will also drive competitive advantage.


5 key scope questions that define a transformation effort. They are:

a) What are the specific business functions (capabilities) impacted?

b) What business groups are required to be part of the transformation?

c) What locations will have to will have to participate to ensure regional and localization Issues are addressed?

d) Who are the key stakeholders with decision rights over business functions?

e) In order to effectively gather organizational insights, how many people need to be included in the transformation planning efforts?

5: FIX YOUR OPERATING MODEL:

Prioritize initiatives that resolve pain points and gaps in your operating model (including people, process, technology, information & structure.)

Q: Have critical operating model investments been identified that will enable the transformation efforts? Are there further investments in people, process, technology, information, organization and structure that should be considered up before you begin? 


6: FOCUS & SCALE INNOVATION

Clearly understand the benefits, constraints & impact of innovative solutions to enhance your core differentiation. Utilize both inside and outside resources and services in order to build and scale.

Q: Does your approach to innovation have clear line of sight to a return on investment and business case? Rather than innovating for innovation’s sake, are you truly leveraging all the innovative tools available in order to enhance the speed, efficiency and end-result success of your transformation? What external points of innovation can enhance your transformation objectives?

7: LEVERAGE DATA & ANALYTICS

Establish a clear set of data and information. Leverage it, internally and externally, to drive strategic insights and predictive analytics.

Q: Do you have your data foundations in place that will enable your opportunity to drive predictive analytics and machine learning?

8: ESTABLISH EXECUTION PLANS

Develop and drive an integrated roadmap with aligned execution plans.

Q: Do you have a clear multi-period roadmap that is aligned with clear execution plans? Are they as well thought out and clearly communicated as your vision and strategy?

9: DEVELOP INTEGRATED SERVICES

Develop integrated services that transcend organizational boundaries and deliver on the customer experience.

Q: Do your customers have to deal with multiple organizations to access your product and services? Is the experience fragmented and confusing? Do you have a 360 degree view of your customer to enable a great experience?


10: OPTIMIZE & ELIMINATE PROCESSES

Develop integrated customer, product and/or enablement processes to drive speed, flexibility and productivity.

Q: Have processes been documented and optimized to enable critical efficiencies and costs savings to support the business outcomes?

11: BREAK DOWN COMPLEXITIES

Connect the dots with a structured approach to break down complexities and look through the organization.

Q: Has the team aligned on common standards, terms and approaches to ensure to avoid any confusion across the transformation efforts?

12: MANAGE PROGRAM EXECUTION

Stand up and empower a transformation management office to govern program execution via an established set of limited, clear, reportable metrics that drive dashboards and transparency.



Q: Has a transformation program office been set up to govern all transformation program efforts in scope for your roadmap?

13: ALIGN & TRANSFORM YOUR LEADERSHIP


Align leadership accountability and decision rights for optimal engagement and transform leadership to empower the integrated experience.

Q: Are all of your leaders on the same page? Are decision rights clear across the leadership team for all areas impacted by the transformation

14: EXECUTE A CHANGE PLAN

Institute clear organizational change, training, communications practices across the strategy, planning & execution phases of the transformation.


Q: Is your change management plan as well thought out and documented as the rest of your transformational plans? Have you laid out a comprehensive training program for the transformation?


15: GET OUTSIDE HELP

Leverage an independent partner with executive presence to accelerate transformation efforts and mitigate political roadblocks.

Have you identified any experienced external resources or integrated services that can provide additional value to your customers? Are there vendors that you can engaged to accelerate your transformational efforts?

Chad Corneil, Managing Director - Strategy & Business Transformation - chadc@slalom.com

At Slalom, Chad leads the design and implementation of global business transformations including business model, operating model, service, digital, agile and cloud transformation engagements. He is also a named inventor on seven patents covering strategy execution, predictive analysis and business architecture.

Chad Corneil, Managing Director - Strategy & Business Transformation - chadc@slalom.com

At Slalom, Chad leads the design and implementation of global business transformations including business model, operating model, service, digital, agile and cloud transformation engagements. He is also a named inventor on seven patents covering strategy execution, predictive analysis and business architecture.

Matthew Reilly, Practice Area Lead - Strategy & Business Transformation -matthewr@slalom.com

At SlalomMatthew drives business transformations and operational improvements with senior executive teams. He has wide-ranging experience across multiple business models, functional domains, and operational environments – from early-stage startups to global, multi-billion-dollar corporations.

Matthew Reilly, Practice Area Lead - Strategy & Business Transformation -matthewr@slalom.com

At SlalomMatthew drives business transformations and operational improvements with senior executive teams. He has wide-ranging experience across multiple business models, functional domains, and operational environments – from early-stage startups to global, multi-billion-dollar corporations.

Talk To Us:

If you would like to discuss any of the above criteria for a successful transformation or would like to know how Slalom has enabled business transformations for our clients, please contact us at chadc@slalom.com or matthewr@slalom.com, or reach out via the contact form.

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